FAQ: What sort of warranty do you offer?

To make a claim under this warranty or to discuss the warranty service, please get in touch with the Battlefield Sports technical support team at support@battlefieldsports.com 

Battlefield Sports ("BFS") warrants that:

(a) in respect of metal units (other than previously used guns), for a period of 24 months from the date of original purchase;

(b) in respect of poly-carbonate units (other than previously used guns), for a period of 24 months from the date of original purchase;

(c) in respect of gaming guns sold as previously used, for the period of months from the month of manufacture;

(d) in respect of scopes and electronic parts, for a period of 12 months [from the date of the purchase].


In each case the "Warranty period", the goods will be free from defects in material and workmanship under normal use and reasonable care (as determined in the sole opinion of BFS); fair wear and tear excepted.  

This warranty does not apply to infrared transmitters, sensor cables, fuses, switches and buttons used in goods as these are considered to be consumables. Furthermore, this warranty does not cover any goods which have been subject to misuse, abuse, neglect, accidental damage, excess heat or moisture or the use of incorrect voltage or current when charging or alteration to the goods which affects the viability or performance of the goods ("excluded defects"). If the goods are or become faulty during the Warranty Period, BFS will repair or replace the goods (at its election) at no cost to you (other than freight and insurance charges which are your responsibility) provided you can satisfy BFS that the defect in the goods falls within the warranty set out above and is not an excluded defect. To make a claim in respect of the goods which you believe are defective, please contact BFS at:
 

You will need to advise BFS of the following information with your claim:

• 1. details of the product and a description of the defect;
• 2. evidence of purchase (date and place);
• 3. the date on which defect appeared or became evident and the circumstances of usage. BFS will advise you whether it is necessary to return the goods for assessment of the claim. If BFS, its agent or TechCo can diagnose and resolve the problem by phone or email, then it will do so. If it cannot, then BFS will indicate to you where to send the goods. In the case of inflatables, this may be to the factory in China of the manufacturer. If BFS determines the goods to be faulty and that the fault falls within the Warranty. We will decide whether to repair or replace the goods and advise you accordingly.

If BFS decides that the goods do not fall within the Warranty or the defect is an excluded defect. BFS will send you a quotation for repairs or replacement. If you do not accept the quotation, the goods will be returned to you at your cost. The benefits under this Warranty are in addition to other rights and remedies available to you under the law. However, except to the extent that the exclusion, restriction or modification of such rights and remedies is prohibited by the Australian Consumer Law or other legislation as the same may apply to the supply of these goods, the warranties expressed herein are in lieu and to the exclusion of, and you waive, all other warranties, rights and remedies whatsoever related to the goods, whether express or implied, statutory or otherwise. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.