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Annual Client Survey Results 2018

Here are the Annual Client Survey Results for 2018

average age of players Battlefield Sports Annual Client Thanksgiving Feedback 2018

In keeping with tradition these are the Annual Client Feedback Results for 2018.

Each year, during the Thanksgiving season, here the team at Battlefield Sports runs its annual client feedback process. To us our customers' feedback is valuable. 

This year, 2018, celebrates its 14th year of feedback.

This year we changed up the questions a bit. In fact, we also offered an incentive for our Battlefield Operators their opinion; a free Battle Box to add to your arsenal. This resulted in a 37.5% boost in feedback numbers!

(Scroll down to see the Video of who won the Battle Box tomorrow!!) 

Happy Birthday to the Battlefield Sports Client Survey

At Battlefield Sports we value Battlefield Operators' feedback that is why every year we ask for your opinion.

Many of the innovations we've incorporated into SATR3 are the features our operators asked for.

The good news is that during 2018 64% of our client cohort experienced an increase in the past three months of customer activity compared with the same time last year. This is up from last year's 57%. 

While clients anticipated growth ranging from fantastic numbers like 40%, 50% and even 60% some operators experienced more modest but still welcome growth of 2%.  Operators ensured growth by opening "new scenarios" and new venues and a increase in demand for laser games and adding new attractions to their facility, like escape rooms. Those who did experience a slump put it down to a local economic slump and increased local competition. 

Some said they were focusing on other areas of their business such as paintball.

Exactly 80% of clients were confident that their business would expand next year, of these 30% had a very high level of confidence that they would expand.

The average age of players who were entertained at these Battlefield Businesses was between the ages of 8 and 15. Here's the break-down:
  • 7 % of operators average age = 8 to 9 years
  • 33% of operators average age = 10 to 11 years 
  • 26% of operators average age = 12 to 13 years 
  • 14% of operators average age = 14 to 15 years old 

What the Battlefield Operators Said

Scott from Texas, USA

"I am most impressed with is the ongoing development of the gaming platforms. The company seems to always stay on top of the trends. For example, adding Battle Royale is great for our target market. I also like the quality of the gaming guns. No parts that easily break, like some of the [other] systems we reviewed before deciding on Battlefield Sports. It is amazing that it can already do so much. So many different modes."

Paul from Georgia, USA

"Great job!! I LOVE Battlefield Sports.”

Tim from Belgium 

“The versatility of the system - being able to configure the devices in a lot of different ways, supporting a multitude of games that can be played. The additional devices provide great play value!”

Nicolas from Spain

"What do i like best? One word: Quality."      

Graham from the UK 

“It's only when customers play that they realise how good it is and the best "system" on the market. I like the rugged reliability. Ease of use. Functionality."

Rob from Utah, USA

"Great support with questions. I like the continual research and development, and growth in your products and support. Thank you for your cutting-edge gaming gear." 

Stuart from Australia

“I like that it's robust & reliable. I like the accuracy of the weapons. I like the range (distance they shoot) and the score keeping variety of games and weapon configurations. Well done. Keep it up and don’t stop looking forward to the next best thing."

Hollie from MT, USA

"I like that the equipment is very tough and heavy duty; it suffers well through wear and tear." 

Jonathan from Sir Lanka

"I like best that the laser tag equipment is... very hardy and versatile. You have a super product and I'm glad I purchased from you."

Lony from Australia 

"I like the realistic emulations the best. I like the live feedback during the games. Tech support very helpful and makes the time to want to help."

Kyle from Iowa, USA

"I like the different weapon emulations. The expanding game mode possibilities."

Colin from Australia

"Love the products and the friendly and accommodating service of Battlefield staff. Thanks mate, the equipment really works for us and compliments the Leadership and Team-building Training we deliver."

Maarten from Belgium

"Before we ordered we were concerned about the durability and flexibility (as in transportation/game modes without extra materials/...) [we have been running for between 3 years but less than 5 years] We've found that the durability and the easy-to-use menus on the gun itself as the best. Good job! We play games with companies and government from all around the globe and they are super enthusiastic after a game of laser tag."

Lars from Denmark

[After being part of the Battlefield Sports family for 10 years...] “It is even better now with SATR 3.”

Greg from Australia 

“Service has always been first class which we appreciate greatly. we originally build a large shed to run indoor laser tag, it’s now full of hay, as soon as we found your product, we changed direction and utilised our paintball fields for outdoor laser. I'd say to Peter: ‘Don’t change your staff most people would say you are lucky to have them but when you get good people top managers keep them, well done’.”

Tom from Belgium  

"It's a fine product!!!"

George from Canada 

“I like the life span and reliability. This is something that impresses me. And the general "team and game content" approach fits our thinking, sort of by fluke. We have always stressed game content with paintball and airsoft and now, especially with the battle box concept, it has become so much easier to do a remarkable job with laser as well. The game computerization potential of laser is wonderful. But equipment reliability and practical application details are the things that I think operators should appreciate and I think you folks have the formula that delivers. What I like best is... reliability and simplicity - a connection with reality, likely having a close link with your own field experience.” 

Lee from Michigan USA 

"What I like best is the variety in abilities, realistic feel/look/sound of many of the gaming guns, and support devices. Keep up the good work, hopefully will be getting things figured out on our end to warrant an order for either SATR3." 


And The Winner Is...