2019 was the 15th Year of Operator Feedback
Each year, during the Thanksgiving season, we ask our Battlefield Operators for their opinion. .
In keeping with our tradition, we ask for our Battlefield Operators' feedback each year around Thanksgiving. This year is our fifteen of listening to our customers in a formal questionnaire.
The good news is that this is up from the 2018 results where 64% of our client cohort experienced
an increase in the past three months of customer activity compared with
the same time last year. This is up again from 2017 which was 57%.
This year we offered an incentive to get involved. We offered a chance to win a brand new Blaster Tagger. See the video below to discover who won the laser tag gun.
Interestingly, the bell curve of average gamer age is pretty consistent over the last couple of years.
While clients anticipated growth ranging from fantastic numbers like 5 to 6% or 10% or 20% or 50% and an amazing 100% increase some operators experienced more modest but still welcome growth of 1% and 2%. Whereas some other operators experienced a drop. Operators ensured growth due to more referrals, more word or mouth and a pick up in Birthday Party bookings.
Exactly 66% of clients were confident that their business would expand next year, of these 24% had a very high level of confidence that they would expand.
"What do I like best about laser tag equipment? Flexibility, Innovative, versatility of games and genres," Daryl Breuninger, Watsonville, CA, USA
"All the equipment is very well made and robust, the sales and service departments of Canditta and Adam are happy to answer any questions and the service is second to none. Everything I use is great for our business." Kevin Hossack, The Basin, Victoria.
"We have enjoyed being part of the Battlefield Sports "family" and look forward to future developments," Robyn Daniels Goombungee AU
"I think SATR 3 is awesome. Your passion for this seeps through your products." Kevin Walter, Mifflinburg, US
"I love your work, fantastic job," Robert Lean, Collaroy Beach
"Great product, there is always a new improvement that can be made," Adam Jong, GLENDALE US
"Good Job. 10 out of 10. I like the reliability and support," David Karcheski WA