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Annual Client Survey Results 2019

annual client survey

Battlefield Sports Annual Clients Thanksgiving Feedback

2019 was the 15th Year of Operator Feedback

Each year, during the Thanksgiving season, we ask our Battlefield Operators for their opinion. .

Small Business on the Up in 2019

In keeping with our tradition, we ask for our Battlefield Operators' feedback each year around Thanksgiving. This year is our fifteen of listening to our customers in a formal questionnaire. 

The good news is that this is up from the 2018 results where 64% of our client cohort experienced an increase in the past three months of customer activity compared with the same time last year. This is up again from 2017 which was 57%.

increase on business year-on-year

This year we offered an incentive to get involved. We offered a chance to win a brand new Blaster Tagger. See the video below to discover who won the laser tag gun.

average age of players 2018

The Battlefield Operators player by age in 2018

player average age 2019

The Battlefield Operators player by age in 2019.

Interestingly, the bell curve of average gamer age is pretty consistent over the last couple of years.

While clients anticipated growth ranging from fantastic numbers like 5 to 6% or 10% or 20% or 50% and an amazing 100% increase some operators experienced more modest but still welcome growth of 1% and 2%. Whereas some other operators experienced a drop. Operators ensured growth due to more referrals, more word or mouth and a pick up in Birthday Party bookings.

Exactly 66% of clients were confident that their business would expand next year, of these 24% had a very high level of confidence that they would expand.

What the Battlefield Operators Said

"What do I like best about laser tag equipment? Flexibility, Innovative, versatility of games and genres," Daryl Breuninger,  Watsonville, CA, USA

"All the equipment is very well made and robust, the sales and service departments of Canditta and Adam are happy to answer any questions and the service is second to none. Everything I use is great for our business." Kevin Hossack, The Basin, Victoria.

"We have enjoyed being part of the Battlefield Sports "family" and look forward to future developments," Robyn Daniels Goombungee AU

"I think SATR 3 is awesome. Your passion for this seeps through your products." Kevin Walter,  Mifflinburg, US

"I love your work, fantastic job," Robert Lean, Collaroy Beach

"Great product, there is always a new improvement that can be made," Adam Jong, GLENDALE US

"Good Job. 10 out of 10. I like the reliability and support," David Karcheski WA

Scott from Texas, USA

"I am most impressed with is the ongoing development of the gaming platforms. The company seems to always stay on top of the trends. For example, adding Battle Royale is great for our target market. I also like the quality of the gaming guns. No parts that easily break, like some of the [other] systems we reviewed before deciding on Battlefield Sports. It is amazing that it can already do so much. So many different modes."

Paul from Georgia, USA

"Great job!! I LOVE Battlefield Sports.”

Tim from Belgium 

“The versatility of the system - being able to configure the devices in a lot of different ways, supporting a multitude of games that can be played. The additional devices provide great play value!”

Nicolas from Spain

"What do i like best? One word: Quality."      

Graham from the UK 

“It's only when customers play that they realise how good it is and the best "system" on the market. I like the rugged reliability. Ease of use. Functionality."

Rob from Utah, USA

"Great support with questions. I like the continual research and development, and growth in your products and support. Thank you for your cutting-edge gaming gear." 

Stuart from Australia

“I like that it's robust & reliable. I like the accuracy of the weapons. I like the range (distance they shoot) and the score keeping variety of games and weapon configurations. Well done. Keep it up and don’t stop looking forward to the next best thing."

Hollie from MT, USA

"I like that the equipment is very tough and heavy duty; it suffers well through wear and tear." 

Jonathan from Sir Lanka

"I like best that the laser tag equipment is... very hardy and versatile. You have a super product and I'm glad I purchased from you."

Lony from Australia 

"I like the realistic emulations the best. I like the live feedback during the games. Tech support very helpful and makes the time to want to help."

Kyle from Iowa, USA

"I like the different weapon emulations. The expanding game mode possibilities."

Colin from Australia

"Love the products and the friendly and accommodating service of Battlefield staff. Thanks mate, the equipment really works for us and compliments the Leadership and Team-building Training we deliver."

Maarten from Belgium

"Before we ordered we were concerned about the durability and flexibility (as in transportation/game modes without extra materials/...) [we have been running for between 3 years but less than 5 years] We've found that the durability and the easy-to-use menus on the gun itself as the best. Good job! We play games with companies and government from all around the globe and they are super enthusiastic after a game of laser tag."

Lars from Denmark

[After being part of the Battlefield Sports family for 10 years...] “It is even better now with SATR 3.”

Greg from Australia 

“Service has always been first class which we appreciate greatly. we originally build a large shed to run indoor laser tag, it’s now full of hay, as soon as we found your product, we changed direction and utilised our paintball fields for outdoor laser. I'd say to Peter: ‘Don’t change your staff most people would say you are lucky to have them but when you get good people top managers keep them, well done’.”

Tom from Belgium  

"It's a fine product!!!"

George from Canada 

“I like the life span and reliability. This is something that impresses me. And the general "team and game content" approach fits our thinking, sort of by fluke. We have always stressed game content with paintball and airsoft and now, especially with the battle box concept, it has become so much easier to do a remarkable job with laser as well. The game computerization potential of laser is wonderful. But equipment reliability and practical application details are the things that I think operators should appreciate and I think you folks have the formula that delivers. What I like best is... reliability and simplicity - a connection with reality, likely having a close link with your own field experience.” 

Lee from Michigan USA 

"What I like best is the variety in abilities, realistic feel/look/sound of many of the gaming guns, and support devices. Keep up the good work, hopefully will be getting things figured out on our end to warrant an order for either SATR3." 

And The Winner Is...